PrintOrbitz Return Policy

Business Address:

PrintOrbitz
15 A Ave
New York, NY 10009, USA

Contact Email:

For any inquiries related to returns, please contact us at contact@printorbitz.com.

1. Returns and Exchanges

1.1. PrintOrbitz is committed to customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible to return or exchange the item subject to the terms and conditions outlined in this policy.

2. Eligibility

2.1. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received. Any items that show signs of use, damage, or alteration will not be accepted for return or exchange.

2.2. Certain items may be exempt from return or exchange, including but not limited to personalized or customized products, downloadable digital content, and perishable goods.

3. Return Period

3.1. The return period for eligible items is [insert return period] days from the date of purchase. If the return period has elapsed, we regret that we cannot offer a refund or exchange.

4. Return Process

4.1. To initiate a return or exchange, please contact us at contact@printorbitz.com within the return period with your order number and details of the item you wish to return or exchange. Our customer service team will provide you with further instructions on how to proceed.

4.2. Upon approval, you will be provided with a return authorization (RA) number and instructions on where to send the item. Please ensure that the item is securely packaged to prevent damage during transit.

5. Refunds

5.1. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within [insert refund period] business days.

5.2. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to an error on our part or a defective product.

6. Exchanges

6.1. If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above. Once the returned item is received and inspected, we will process the exchange and ship the replacement item to you.

7. Damaged or Defective Items

7.1. If you receive a damaged or defective item, please contact us immediately at contact@printorbitz.com with your order number and details of the issue. We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.

8. Contact Information

8.1. If you have any questions or concerns about our return policy, please contact us at contact@printorbitz.com or by mail at the address provided above.